Karen Kathryn Stanton
IT Specialist/Computer Teacher/Freelance Business
Progressive IT professional poised to contribute experienced, innovative technical solutions to your creative team, utilizing most current technologies, and collaborative brainstorming strategies that will utilize strong solution implementation and customer service, along with unique drive for excellence and success, to your firm in a managerial capacity.
Solutions-driven professional with extensive experience in project management and designing/ implementing technical solutions for Fortune 1000 companies.
Customer-focused, highly organized self-starter with effective customer-service skills and demonstrated ability to manage technical aspects and pre-sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings, and provide technical expertise, support, and training to sales and customers.
Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.
Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating and has garnered numerous awards.
Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, and technical/engineering teams; adept at delivering presentations and demos.
Willing to travel extensively
14 contacts2009 - 2010Sales and Marketing Manager
-Collaborated with staff to define marketing strategy based on business goals and developed creative and profitable solutions for internal/external clients.
-Conducted and identified critical training needs and requirements.
-Applied promotional strategies to contribute mass-awareness by using TV/Radio ads, Printing collaterals and Online Marketing.
-Defined and directed promotional goals, objectives, critical success factors, milestones, and risks.
-Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff.
Part time / Freelance IT Teacher
-Prepares objectives and outlines for courses of study, following curriculum guidelines or requirements of the company or the school.
-Adapt teaching methods and instructional materials to meet students’ varying needs and interests.
-Instruct students individually and in groups, using various teaching methods such as lectures, discussions and demonstrations.
-Prepare reports on students evaluation progress.
-Attends workshop enhancements on how to build an effective teacher-student relationship.
2003 - 2008Technical Support Specialist/Technical Trainer
-Recognized as valuable team member and chosen for committee to increase call volume and customer service.
-Diagnosed and resolved client technical problems and system conflicts.
-Excelled at troubleshooting and configuration of Internet software products.
-Quickly promoted to Senior Tech Support Specialist based on exceptional ability to troubleshoot top product.
-Managed emergency technical support for multi-national customers, including system diagnostics and technical problem
resolution.
-Conducted ongoing training for technical staff and customers on new product releases and technical innovations.
-Trained and supervised new hires.
Reservations Manager
-Accommodate client reservations in building client relationship.
-Facilitated online reservations for tourists and locals with mutually beneficial intentions for a relaxing experience and adventure.
-Making sure that clients are well accommodated and their expectations are met.
-Communicated detailed product knowledge to support promotional and consulting engagements.